• Beware: Your Nokia 5800 Maybe Defective

    Beware: Your Nokia 5800 Maybe Defective

    Techtree News Staff, Feb 27, 2009 1301 hrs IST

    Comes with defective speakers

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If you were keen to lay your hands on Nokia's much-awaited 5800 XpressMusic soon, wait until you read this.


 


Apparently, Russian tech website Mobile-Review, and with it, Nokia has confirmed that nearly ALL 5800 XpressMusic devices manufactured before February come with defective speakers and that it WILL go defective sooner or later.


 


How can they be so sure? Well people over at the site (Mobile-Review) actually bought 10 sparkling new 5800s produced before February, disassembled them into pieces and checked each of them individually! They even checked the speakers under an electron microscope! Moreover, during these times of economic downturn, they actually spent a whopping $4500 in the process.


 


Nokia has since then acknowledged the existence of the problem and has released a statement saying that the issue has been sorted now. The release from Nokia's Eurasia PR head says that the vendor from whom the speakers were sourced has been changed. Now, the funny thing about this is that had you faced any issues with your speakers and had got them replaced from a service center, it is very likely that the new speakers too would exhibit problems - because it came from the same supplier. It is only in the last week of January that the service centers received fresh stock of unaffected, problem-free speakers sourced from another vendor. Therefore, if you had been to the service center for a speaker change before this happened, there is a possibility of you landing up there once again.


 


There has been no official announcement or next plan of action by Nokia yet. We are also unsure about the reach of the problem and as to how deep this has spread. With over a million 5800 XpressMusic phones shipped prior to January 23, Nokia might have a big problem to deal with. Nokia might announce as to which markets have been affected by this problem and how it plans to fix issues with the handsets shipped with the defective hardware.


 


As of now, we have no confirmation if the shipments to India have been affected as well. We do expect Nokia to come up with a clarification very soon. Meanwhile, you might as well stall your plans to get a new 5800 for the moment till the air clears up. It still is a good phone, mind you and Nokia has acted very quickly to stop the issue from spreading further! Watch this space for more updates!


We did contact Nokia in order to get an official response and are awaiting a reply to our query.



Read Review: Nokia 5800

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Discussion Board
(36) Comments
Praneet Ranjan
,New Delhi, on Mar 10, 2009 11:11 AM
Hi Viewers !!!!! I Have Nokia 5800 Xpressmusic. i bought it in FEB 2009 and from past few days there is a problem that screen gets blank with some lines on display and it has power on-off switch problem it doesn't get start up easily. it has audio breaking problem. Pls. Help Me how to get it corrected. i have shown it to nokia care but it says i need factory visit. is this the problem in so new phone?
Harveen Johar
,Chandigarh, on Feb 27, 2009 08:12 PM
hey this problem is dere in indai too. just sent the phone for replacement today, alsosome software issues are dere
s.samanta
,Kolkata, on Mar 03, 2009 12:13 AM
I have bought 5800 few days back. Charger stopped working after 2-3 charging. Now, it is in Care Centre for replacement and will take about 16 days to replace. I am scared about the news of defective speaker. Though it no causing any problem but I shall be cautious.
Rah
,Mum, on Mar 06, 2009 12:43 AM
hi guys....recently i tried to update my phone to the latest firmware....but suddenly during the update a error message showed up stating that "Connection is lost"...after that i disconnected the phone usb and had to remove the battery(as the white screen would not go).....now my phone does not start...on pressing the switch on button it simply vibrates for a few seconds and does nothing else...pls help..
Mohamad Maher
,Dubai, on Mar 29, 2009 01:34 AM
To perform a hard reset just hold the green + red + camera button while the phone is retarting. Do not take your fingers off the buttons till the 2 hands appear on the screen.
kishore
,bangalore, on Sep 18, 2009 11:26 AM
hi is your nokia 5800 working, i faced the same problem yesterday after updating am not able to switch on my phone, any solution
Abdul
,Chennai, on Oct 19, 2009 08:53 AM
Hi, ur problem is solved or not. i am having a same problem with my 5800 after updated to firmware 30. pls reply...
richi
,visakhapatnam, on Feb 27, 2009 02:09 PM
thanx god ii never bought this i know the reason in this 5800 whenver u talk to somebody it will suddenly increase or decrease the volume coming out from speaker
Anish.R
,Kannur, on Sep 28, 2009 03:06 PM
my frnd hs bougt ths phone a month back and now it has a strange issue. He cant receive calls using the "receive" button on the touch pad. He has to use the green button everytime. The phone just dont respond to the touch screen button, and quite strangly, this happens only on incoming calls. Otherwise the touchpad works just fine.Aint it bizzare?? Any ideas????
Sahitya Sahay
,Mumbai, on Jun 10, 2009 03:14 PM
is it safe to buy a nokia 5800xm that is manufactured in feb 2009
fikile
,pretoria, on Apr 14, 2009 01:27 PM
hi guys i have the problem with my 5800 phone i bought in March 2009 but when somebody is phoning me it put him strate to vioce mail while is still on but the network bar is full
Abdulrazak Gash
,Kano, on Mar 13, 2009 12:52 AM
Hi guys!!!, i installed a theme(which imay have been corrupt) on my 5800 and it just hooked. I tried to switch it off, but it didnt. So, i removed the battery and when i tried to switch it back on, it started running incredibly slow, took 30minutes to ask me my lock code. If any of u guys know how i can format it, pleaseeeeeee do let me know. And yes, i cant use *#7370# because by the time it finishes loading, it will hook again. I am looking for tips, maybe some buttons to hold when turning it on or something like that... thnx
Mohamad Maher
,Dubai, on Mar 29, 2009 01:41 AM
Inorder to perform a Hard Reset you will have to hold the Green + red + camera button altogether and at the same time push the power on button. Do remove from hold until you see the 2 hands appear on the screen. This may take about 15-20 seconds.
greg
,hemel hempstead, on Mar 27, 2009 05:01 PM
In ref to faulty hardware I have just had my phone back from vodafone repair centre saying that the fone has moisture damage and is not coverered under there warranty. I have only had it a month, and have not spilt anything on it is this another design fault, just waiting to see if my daughters one goes like it as well as she has got the same fone.
Praneet Ranjan
,Newe Delhi, on Mar 24, 2009 11:36 PM
Hi Viewers !!!!! I Have Nokia 5800 Xpressmusic. i bought it in FEB 2009 and from past few days there is a problem that screen gets blank with some lines on display and it has power on-off switch problem it doesn't get start up easily. it has audio breaking problem. Pls. Help
Mohit Prabhu
,Mumbai, on Mar 14, 2009 11:16 AM
This is for techtree team, Did you receive any updates from nokia? for the problem specification stated above....
Janine Dalli
,Gibraltar, on Mar 04, 2009 09:14 PM
I have a nokia 5800 since december a few weeks ago the speaker started to fail, i could sometimes here and then it would suddenly go. It has gotten to the point that i cant hear anything at all!!!!!!!!!!!!!!!!!!!!!!
Anonymous
,india, on Mar 04, 2009 07:47 PM
thanks for the info
saurabh modi
,hapur, on Mar 03, 2009 07:42 PM
hi guys i am using nokia 5800. and i am also having the same problem. my phone speakers dosen't work some time or i get too much disturbance on phone. i bought it in january.
Andrew mann
,leeds / west yorkshire uk, on Feb 27, 2009 07:26 PM
I've had 2 nokia 5800 brand new. Screen did not light up or show any numbers when ringing out...Any body else had this problem..?
Riyas
,Kerala. India, on Mar 01, 2009 11:47 AM
Hello friend, it is not a problem that ur display goes off when a call comes or goes out.. its a technology used by nokia for power saving... there is a sensor near (means left) to the front cam.. if u place ur finger there while a call in progress u can understand this...dear its a superb technology...when we move the phone to the earpiece..the display goes off...!! wts is the need of light when when phone is moved to ear..? if u have any queries pl reply me by mail or post...
Preeti
,Mumbai, on Mar 02, 2009 11:05 AM
Yep, I did face same problem with mine phone. It was so embarrasing to see cell is ringing ..there is no display on screen ... and worst part is due to this not able to attend the call :((((
Mark Blu
,Muscat(Oman), on Mar 01, 2009 09:52 PM
i bought mine in 2nd week of Feb...dunno abt the speaker prob yet.......but since thn i had no troubles...touchin wood!! :) but the info still stuck in my head...got me worried..but does it make any difference thn the ones made in Finland\China\Hungary?...mines Hungary..ive noticed the China ones r a bit slow n they sound pitchy n they come in Middle-east package with built-in Top100 Arabic Tracks...while mine came in 9 built-in English Tracks...havent seen Finland's...Thnx for the infos
Ashok Baveja
,Jakarta, on Mar 01, 2009 03:24 AM
Bought this in Indonesia. Having the same problem. Phone is still at Nokia center awaiting resolution !
Sanjeeva Srivas
,New Delhi, on Mar 01, 2009 12:32 AM
I stopped using nokia after I missed an important job interview and have since bought a Sony Erickson
Faiz
,Gurgaon, on Feb 28, 2009 09:51 PM
I bought a Nokia 5800 in Jan 09 and a few days later the phone started rebooting on its own. I have taken the phone on more than 2 occasions to the contact. My phone is with Nokia for more than 2 weeks now and the issue has not been resolved.Callous nokia!
Anonymous
,Canberra, on Feb 28, 2009 12:55 PM
I had one Nokia where the ring tone constantly broke down - no matter how often I took it back for repair. The next Nokia it was not possible to hear the caller speak. With other products if you are sold a dud you get a replacement or a refund - this does not appear to apply to Nokias. I now have a Samsung and so far it works just fine.
Mike Maskell
,Brisbane, on Feb 28, 2009 10:21 AM
I will never buy another Nokia product. My phone camera failed (Navigator) at 12 months and one week and I was blamed for allowing my phone to get moisture in it. They explained that it could be humidity, not withstanding the fact that from day one my phone had been in a cover. They refused to fix it, blaming me for the fault, so I wrote to tell them to stuff their products. Im done with NOKIA
Chuck
,NY, on Feb 28, 2009 03:38 AM
Why do we have idiots that will report any and all BS ? and Why do people believe it?
Jitender
,Chennai, on Feb 27, 2009 07:34 PM
Are you guys talking about the 2 loud speakers on the side or the speakers thats used during phone call when in handset mode??
iphone too!
,hobart, on Feb 27, 2009 04:35 PM
This is what happens when you buy a phone made in 6 different countries. Why do you insist on buying kunk? I bought an iphonr 12 months ago and no probs.
Smarty
,Mumbai, on Feb 27, 2009 05:40 PM
yeah sure genius... when ur iphone will hv problem it will take almost the same cost (of purchase) to rectify it
iphone
,hobart, on Feb 27, 2009 04:31 PM
Thx god i bought a iphone as you dont have any problems!!!
Smarty
,Mumbai, on Feb 27, 2009 03:42 PM
I am scared.. bought it few days back....
Sujoy Packrasy
,nagpur, on Feb 27, 2009 03:09 PM
Great...Before it was batteries blasting and now bad speakers...but still nobody cares and praises nokia
Sharbeen
,Kannur, on Feb 27, 2009 02:17 PM
phew good thing i made the delay in purchasing it. I'll buy it next month :)

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