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Vox Populi: Indians Unhappy with Telecom Operators
Techtree News Staff, Jan 21, 2009 1746 hrs ISTInterconnection between networks not very effective, which leads to loss of calls and deterioration in service quality
Bharti Airtel and Vodafone are the most congested networks according to the Telecom Regulatory Authority of India (TRAI).
This means that users of these networks face difficulty while communicating with a user of another network. It also shows that the interconnection between the two networks is not very effective, which leads to loss of calls and deterioration in the quality of service. The areas most affected due to the congestion are Bihar, Maharashtra, Gujarat, Mumbai, UP-W, and Himachal Pradesh, according to the report.
After we reported this, Techtree readers have voiced their opinion. Most of our readers have slammed the operators; even our poll result shows that Techtree readers are unhappy with their service provider. Unfortunately, when Techtree tried to contact Vodafone and Airtel to know their response to this, they refused to comment.
Let's hear what Techtree readers have to say about their service providers.
Our reader Mahesh Gujar from Jaipur says, "I am fed up with the Vodafone network connection and am facing problems since the last two months. I have also registered a complaint with Vodafone for the same, but there is no relief as yet." He adds that the call drops lead to many problems, including financial loss when customers have to call again.
This issue is pointed out by other Techtree readers as well. They say that sometimes it feels like the network providers intentionally cause call drops as they get to charge twice for a minute if a call is dropped and a new call is made within that minute. Some even pointed out that call drops are annoying, but what is more irritating is when the call gets picked at the other end but no voice can be heard whatsoever, forcing users to make the call again.
Gaurav from Mumbai says, "The government should have rules for this and punish these companies very heavily if standards are not met. Having a bad network is as good as not having a network at all. If they are not following proper standards of network, they should not be allowed to charge even these rates as their service is sub-standard."
Another important point was highlighted by Nikill from Mumbai who says that the only solution to these network issues is to implement the rule that one will have the same number even if he changes the operator. He adds that this was supposed to happen in October last year, but nothing has materialized as yet.
This means that users of these networks face difficulty while communicating with a user of another network. It also shows that the interconnection between the two networks is not very effective, which leads to loss of calls and deterioration in the quality of service. The areas most affected due to the congestion are Bihar, Maharashtra, Gujarat, Mumbai, UP-W, and Himachal Pradesh, according to the report.
After we reported this, Techtree readers have voiced their opinion. Most of our readers have slammed the operators; even our poll result shows that Techtree readers are unhappy with their service provider. Unfortunately, when Techtree tried to contact Vodafone and Airtel to know their response to this, they refused to comment.
Let's hear what Techtree readers have to say about their service providers.
Our reader Mahesh Gujar from Jaipur says, "I am fed up with the Vodafone network connection and am facing problems since the last two months. I have also registered a complaint with Vodafone for the same, but there is no relief as yet." He adds that the call drops lead to many problems, including financial loss when customers have to call again.
This issue is pointed out by other Techtree readers as well. They say that sometimes it feels like the network providers intentionally cause call drops as they get to charge twice for a minute if a call is dropped and a new call is made within that minute. Some even pointed out that call drops are annoying, but what is more irritating is when the call gets picked at the other end but no voice can be heard whatsoever, forcing users to make the call again.
Gaurav from Mumbai says, "The government should have rules for this and punish these companies very heavily if standards are not met. Having a bad network is as good as not having a network at all. If they are not following proper standards of network, they should not be allowed to charge even these rates as their service is sub-standard."
Another important point was highlighted by Nikill from Mumbai who says that the only solution to these network issues is to implement the rule that one will have the same number even if he changes the operator. He adds that this was supposed to happen in October last year, but nothing has materialized as yet.
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(3) Comments
Varun
,Mumbai, on Jan 22, 2009 07:06 PM
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srikanth
,Gainesville, on Jan 22, 2009 09:30 AM
Anant Bhushan
,Bangalore, on Jan 21, 2009 11:14 PM
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