Airtel subscribers have been unable to make any calls due to a network issue caused by a short circuit in the Airtel building at Lower Parel, Mumbai.
Airtel subscribers in Mumbai have been left in the lurch since morning, with their mobile phones flashing the "Emergency Calls Only" message, leaving them with no network to make calls. According to Airtel, this network issue is the result of a short circuit in the Airtel building at Lower Parel.
Only minutes ago, we received an official statement from Airtel saying, "There has been a fire at Peninsula Chambers, Lower Parel, Mumbai, in the facility area of the building due to a short circuit in the power cables that belong to the power supplier. This has resulted in a temporary disruption in power supply, which has impacted our network services in some areas of Mumbai. However, we are confident of restoring the situation to normalcy soon."
According to Airtel officials, this problem exists only in some areas of South Mumbai and certain suburbs. The service is available in other parts of Mumbai, as well as Navi Mumbai. It's difficult to estimate how much longer the network issue would last with the information available at present. Watch this space for updates.
Ultimately this is a loss to Airtel customers too. If we skip the bill payment, Air tel will not leave the customer without charging interest. Now can Air tel will compensate the loss to its customers for loss of service?
Since 6:30 am this is continuing, i dont know how come company like airtel do not have diater recovery plans in place, it is very disappointing to learn that airtel being one of the leading service provider is facing this issue...