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Acer Intros Toll Free Service for NBs
Nycil George, Jan 19, 2007 1725 hrs ISTAcer India has announced the launch of their new toll-free customer service number, 1 800 11 6677 for notebooks in India.
Acer India has announced the launch of their new toll-free customer service number, 1 800 11 6677 for notebooks in India.
Acer, which already provides toll-free customer support for Acer consumer desktops, will extend this service to notebooks through an Automatic Call Dispatch (ACD) system with Integrated Voice response (IVR). Calls will be routed to Acer-certified agents, trained specifically on the product category. The cases that cannot be resolved over the phone, will be assigned and dispatched to the nearest Acer Customer Service Centre along with a case history.
Partnering with RT Outsourcing Services Limited, a Delhi-based organization, Acer has initiated this complete service package to empower their notebook customers with effective tele-support and onsite service.
Sudipto Ghosh, General Manager of Customer Support, Acer India, said, "We received over 50 customer calls on the very first day, and that was really encouraging. The overwhelming response has given us the confidence that this move will help strengthen our support network, and help integrate the various support functions. Our integrated system helps connect the call centre to channel partners, service centers, and it also allows us to move from a reactive to a more proactive approach towards customer care. It's making Acer more approachable to our customers."
This service promises to also provide onsite support through 66 Acer Customer Service Centers (ACSC) in India. Currently, Acer supports their partners though their Acer service provider network (ASPs) in over 175 cities, with 22 spare parts warehouse locations, and 53 spares replacement centers.
Acer, which already provides toll-free customer support for Acer consumer desktops, will extend this service to notebooks through an Automatic Call Dispatch (ACD) system with Integrated Voice response (IVR). Calls will be routed to Acer-certified agents, trained specifically on the product category. The cases that cannot be resolved over the phone, will be assigned and dispatched to the nearest Acer Customer Service Centre along with a case history.
Partnering with RT Outsourcing Services Limited, a Delhi-based organization, Acer has initiated this complete service package to empower their notebook customers with effective tele-support and onsite service.
Sudipto Ghosh, General Manager of Customer Support, Acer India, said, "We received over 50 customer calls on the very first day, and that was really encouraging. The overwhelming response has given us the confidence that this move will help strengthen our support network, and help integrate the various support functions. Our integrated system helps connect the call centre to channel partners, service centers, and it also allows us to move from a reactive to a more proactive approach towards customer care. It's making Acer more approachable to our customers."
This service promises to also provide onsite support through 66 Acer Customer Service Centers (ACSC) in India. Currently, Acer supports their partners though their Acer service provider network (ASPs) in over 175 cities, with 22 spare parts warehouse locations, and 53 spares replacement centers.
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