-
Microsoft Offers Toll Free Number
Nycil George, Jan 27, 2006 1623 hrs ISTMicrosoft has announced a single toll free BSNL/MTNL number, 1600 111100, for all customer and partner support in the country.
Microsoft has announced a single toll free BSNL/MTNL number, 1600 111100, for all customer and partner support in the country. The toll free number is an initiative to provide cost benefit to customers and partners, as they would not need to use an STD number to access support when required.
Based on customer feedback, in September 2005 the toll free number was extended to 28 cities across the country. Further, the customer service and support offerings like Product Activation, Microsoft Education and Certification, Microsoft Partner Programs and Learning Solutions, First Support, Consumer Support, Developer Support, Certified Partner Support, Empower/ISV Advisory Services, Global Partner Support Delivery (PTS/TSC) and Global Partner Support Delivery (PTS/TSC) are now available from the toll free number to customers and partners across India.
Manish Sinha, managing director - Asia Pacific Customer Service and Support, Microsoft said, "This initiative has been taken so that our customers are not required to be bound by locations and STD costs. They can access Microsoft deep technical expertise from a single number. The customer service and support organization represents the voice of the customer and I am extremely happy that we are able to provide our customers and partners with what they want in support."
When asked about the customer feedback so far on this service initiative Sinha said, "The service went live only on Jan 13, 2005 so it may be premature to talk about it. However, the entire purpose of providing this service is based on feedback from customers and we will continue to evolve based on what we get to hear from them."
The toll free number is accessible only from BSNL / MTNL phone lines. This according to Microsoft is because these are amongst the widest landline penetration in the country.
Based on customer feedback, in September 2005 the toll free number was extended to 28 cities across the country. Further, the customer service and support offerings like Product Activation, Microsoft Education and Certification, Microsoft Partner Programs and Learning Solutions, First Support, Consumer Support, Developer Support, Certified Partner Support, Empower/ISV Advisory Services, Global Partner Support Delivery (PTS/TSC) and Global Partner Support Delivery (PTS/TSC) are now available from the toll free number to customers and partners across India.
Manish Sinha, managing director - Asia Pacific Customer Service and Support, Microsoft said, "This initiative has been taken so that our customers are not required to be bound by locations and STD costs. They can access Microsoft deep technical expertise from a single number. The customer service and support organization represents the voice of the customer and I am extremely happy that we are able to provide our customers and partners with what they want in support."
When asked about the customer feedback so far on this service initiative Sinha said, "The service went live only on Jan 13, 2005 so it may be premature to talk about it. However, the entire purpose of providing this service is based on feedback from customers and we will continue to evolve based on what we get to hear from them."
The toll free number is accessible only from BSNL / MTNL phone lines. This according to Microsoft is because these are amongst the widest landline penetration in the country.
Tag keywords
Opinion Poll
- Which desktop web browser do you use?
-
Internet Explorer
Firefox
Chrome
Safari
Opera
Other (specify in comments)
Poll Results View Previous Polls