Seagate's SMS-based customer care service will allow users to access its support service via mobile phones.
Seagate has launched an SMS based customer care service, allowing users to access its support service via mobile phones.
Seagate Technology, the supplier of hard disc drives, has introduced an SMS Customer Care service which will allow customers to avail of the company's support services via SMS messaging.
The support service can be accessed through any operator by sending an SMS starting with 'Seagate' to the company's support service's short-code 7886. This will allow the user to check the exact warranty coverage of the disc drive, based on the drive's serial number. Additionally, the user can also receive the contact information for the nearest SeaCare Center or other Seagate help services like the national toll free number for Seagate support.
Sharad Srivastava, country manager, Seagate - India, said, "With Seagate becoming an increasingly popular consumer brand, we believe it would be of tremendous value to our customers to be able to check the status of their product warranty as well as access additional customer service options via their mobile phone."
"We are continually exploring new ways to delight our customers, and this is just the latest example of our commitment to them, " said Srivastava.
Seagate has also introduced courier service for warranty replacement drives with its outstation Seagate Premier Partners (Premier Partners in cities where SeaCare Center service is not available).
Previously, only the Chennai center was equipped to accept warranty replacement drives by courier.